Sage 50 Customer Support: Help Resources
If you encounter problems with Peachtree accounting solution, knowing your support resources can prevent time of trouble. This detailed resource will show all the available Peachtree customer support methods and how to properly utilize them to resolve your issues efficiently. (Image: http://www.imageafter.com/image.php?image=b21tabus222.jpg&dl=1)
1. Official Support Portal
The main source for Sage 50 technical support 50 support is the official website:
Knowledge Base: Thousands of articles about common issues and questions Frequently Asked Questions: Fast solutions to common questions Software Updates: Current versions and fixes User Forums: Post questions and receive responses from other customers
How to Use the Help Portal:
Visit sage.com/support Choose your software (Sage 50) Enter your issue in the find bar Browse the suggestions for relevant answers
2. Phone Support Methods
For urgent help, phone support is accessible:
Help Level Phone Number Availability
General Help 1-800-472-0234 Weekdays 9AM-5PM Eastern Time
Premium Support 1-888-256-8347 Longer availability for subscribers
Tax Help 1-800-279-4655 Tax season extended hours
Tips for Effective Telephone Support:
Have your product key ready Write down any error messages Describe your problem clearly Be prepared to show your desktop if needed
3. Email Support Options
For less critical problems, email support is available:
Basic Online Support: Answer within 24-48 business hours Priority Email Support: Quicker answer times for paying customers Technical Support Inquiries: Specific groups for complex problems
How to Reach Email Support:
Log in to your Peachtree account Go to the Help section Choose “Create a Case” Fill out the request with details about your issue Include any related documents or screenshots
4. Real-time Chat Support
Live chat provides quick solutions without phone holds:
Accessible to all users with active subscriptions Average wait time is under 10 minutes Representatives can share links and instructions during the chat Conversation history is sent to you for future use
How to Start Live Chat:
Visit the support page Look for the “Chat” option Enter your name information Explain your issue to the representative
5. Online Desktop Support
For complicated technical issues, Sage offers online desktop assistance:
Technician can remotely access your system (with approval) Hands-on troubleshooting for setup and configuration issues Offered for specific service plans Safe session that you can watch and stop at any time
How to Arrange Remote Support:
Call telephone support and request remote assistance Get a connection ID and password Download the support tool if required Watch the process until your problem is resolved
6. Community Support Resources
Beyond company support, these user resources can assist:
User Forums: Hundreds of threads addressing common issues Video Guides: Step-by-step demonstrations for many tasks Local User Communities: Face-to-face meetings in certain locations Blogs by Sage experts and partners
7. Paid Support Plans
For companies needing additional support, Sage offers paid options:
Priority Support Packages: Quicker response times and extended availability Assigned Account Manager: Direct point for all your help needs In-person Support: For important issues that need physical assistance Education Sessions: Customized instruction for your staff
Tips for Effective Support Inquiries
To get the most effective help quickly:
Always write down error messages exactly as they appear Record the steps that led to the problem Verify your program version number Prepare your product key and account number Detailed about what you were doing when the problem occurred
Final Thoughts
Sage 50 offers various help channels to resolve all problems you might encounter. Whether you choose self-service options like the knowledge base or direct help via phone, online, or chat, there's a solution accessible for your needs.
Remember that staying prepared with specific information about your problem will help the support agents fix your concerns more quickly. For complex or ongoing problems, consider upgrading a paid support plan for faster and more comprehensive help.